Three Key Success Factors For Online Citizen Participation

In his latest book, Cognitive Surplus, Clay Shirky notes (page 28):

“When the police want to understand whether someone could have taken a particular action, they look for means, motive and opportunity. Means and motive are the how and why of a particular action, and opportunity is the where and with whom. Do people have the capability to do something with their cumulative free time, the motivation to do it, and the opportunity to do it?”

These three questions provide a useful way to think about citizen online participation in public affairs and should be asked about any such project.

© 2011 Norman Jacknis


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