“You Belong Here” Says It All

Some of us live in places that are lucky enough to have some highly unusual feature that stands out – whether it’s the mountains in Colorado towns or the surf of Key West, Florida or even the sheer scale of New York City.  But unlike those examples, there are many fine places to live which have a high quality of life, but don’t otherwise have an obvious promotable distinction.  

The big question for these places is how to maintain and build on that quality of life in a century that raises new challenges to every place, as more people are able to earn a living no matter where they are – if there’s high-speed Internet connectivity available.

Consider the small city of Clinton, Mississippi.  It has a population of about 25,000 people and is near Jackson, the State Capitol.  Although it is a relatively old city in the state, having been created in the early 1820s, it was known as Jackson’s first suburb.   More recently, other more affluent suburbs have grown up around Jackson with high-end national stores in upscale shopping malls.  

While many small cities dream of having a Fortune 500 company, Clinton had already “done that, been there”.  WorldCom (later MCI Worldcom), for several years the second largest long-distance phone company in the US, made Clinton its headquarters location.  In the early 2000s, a major fraud and financial scandal was discovered at the company.  It went bankrupt in 2002 and after a while its nice headquarters was empty and the company’s assets were eventually acquired by a company far away, Verizon.  So Clinton was no longer a big company town.

Clinton has, however, retained much of its original small town urban charm, with a number of brick-covered streets and an urban center that’s mostly missing from other suburbs.   It has a well-developed sense of community, which is, in part, reflected in the quality of its schools that are ranked number 1 in the state.

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Nevertheless, the people of Clinton know there are challenges ahead, so they have been an early adopter of gigabit connections to the home, through a program offered by the regional telecommunications company, C-Spire.  The company announced at the end of last month that Clinton had five neighborhoods where pre-registration for the service exceeded the minimum necessary and Clinton becomes the second city in the state to become a gig-city.  

(See my earlier blog post about Quitman, MS, for a report on the first city to do this last fall.)

Thanks to the work of the Intelligent Community Institute of Mississippi State University Extension Service, there I was last week to talk to a room full of Clinton’s community leaders.  They met to envision how this gigabit network investment can be used to provide new economic opportunity for its residents and to ensure that the city can flourish in the future.

Of course, I pointed out that broadband, while necessary, isn’t sufficient.  It’s only the start in building an attractive 21st century community that will retain and, better yet, attract people to live there.

I presented a picture of where the economy and technology have come from and where they seem to be going – and what Clinton can do to get ahead of the curve.  I offered numerous examples of things that can be accomplished by a small city, pointing out that small cities can make a bigger impact this way than big cities.  After my presentation, Clinton’s community leaders worked together to identify concrete actions they would get done in the next six months.

I was struck especially by the city’s new slogan and campaign.  It was not the all-too-frequent argument that “we’re cheaper than the next city down the road and we’ll give your company big incentives to come here.”  Even before I arrived with my message that, instead, these days the key question for economic development is how you go about keeping people and attracting newcomers to your city, they had already figured it out.

I wish I had come up with their slogan, since it is spot on – “You Belong Here”.  I’ll be following up to see how Clinton goes about making good on that slogan and its promise for the future.

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© 2015 Norman Jacknis

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Small Town, Big Story?

Can a town of 2,300 people in the countryside of Mississippi create a future for itself with broadband?  The answer is yes if you speak to the visionary leader of Quitman – its Mayor, Eddie Fulton – and about two dozen community leaders from business, education, churches, health care and other fields. 

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Quitman is not what you might think of as the likely star of a broadband story.  It has suffered de-population, economic difficulties, community tensions and all the other problems people in many small towns across America have witnessed.

Then along comes the Mississippi-based telecommunications company, C-Spire, who announced it would deploy gigabit Internet connection through fiber to the home in a small number of communities.  The key requirement was that a fairly sizable percentage of the community’s residents had to sign up for the service in advance.

Quitman was the smallest town to take on this challenge.  It would not normally be considered because of its size, but they had such a strong commitment to building on broadband that the company decided to make the investment.  Now, Quitman is ahead of the others in deployment and plans for developing their community.

Anyone who has ever been involved in a big technology project knows that the biggest obstacles to success are not technical issues, but human issues.  That’s why the chances that Quitman will succeed are good.  They have the necessary leadership, motivation and willingness to innovate.

They’ve also been helped by one of the long forgotten secrets of America’s agricultural and economic success – the extension service.  In particular, Professor Roberto Gallardo  at Mississippi State University Center For Technology Outreach has helped to educate the community and been their adviser.

And so it was that last week I was in Quitman leading what the Intelligent Community Forum calls a Master Class, as part of its community accelerator program. 

I pointed out that, rather than being an anomaly, a small city like Quitman could be the quintessential broadband success story.  I told the community leaders that a number of recent studies have shown that broadband has a much greater impact on small towns and rural areas than in cities.  As I’ve written before, this is not surprising.  Big cities provide many traditional ways that many people can interact with each other.  It is only when residents of small communities get connected to everyone else through the Internet that they can start to level the playing field.

I reviewed the historical context that is opening up new opportunities for rural communities.  I provided various examples, from elsewhere in North America and beyond, of the ways broadband can make a difference to the countryside.  The point of the examples was to give the community leaders ideas and also to see small towns, like theirs, doing great things with broadband. 

Then to bring the strategy and examples home, I asked them what they would do with broadband when it was deployed.  The community leaders separated into three groups, one each focused on education, health and economic growth.  They had a good discussion and came up with good ideas that will enable them to move fast when the connectivity is available later this year.

The signature line of the old song “New York, New York”, written at the height of that city’s industrial prominence, proclaimed: “If I can make it in New York, I’ll make it anywhere”.  This century, in the post-industrial era, the line should be: if broadband helps make Quitman a success story, then it can happen anywhere.

I’ll keep you apprised of their progress.

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© 2014 Norman Jacknis

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