A National Library Service

Readers of this blog are aware that libraries have continued to adapt
to our evolving digital era. Most provide electronic materials, teach
people about digital literacy, help overcome the digital divide by
making Wi-Fi and even devices freely available, etc.  Some even support platforms for self-publishing.

But
libraries have yet to collectively take advantage of the Internet as a
national (even global) network that connects them all. This is
especially true for reference librarians.

This is not really a new
idea. There are a few examples of collaboration within state borders,
such as Florida’s Ask A Librarian.

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More than ten years ago, going
beyond one state to the whole nation, the Library of Congress helped
create the QuestionPoint service to provide

“libraries with access to a
growing collaborative network of reference librarians in the United
States and around the world. Library patrons can submit questions at any
time of the day or night through their library’s Web site. The
questions will be answered online by qualified library staff from the
patron’s own library or may be forwarded to a participating library
around the world.”

Although it’s now part of OCLC, QuestionPoint
certainly hasn’t grown in use as the Internet has grown in use. Indeed,
the movement for collaboration among libraries seems to have peaked
perhaps ten years ago. This is despite the fact that the demand for
these services has increased, while the tools to meet that demand have
become less expensive. The tools for collaboration – from social media
to videoconferencing – have vastly improved and become more common
recently.

In a world where everyone is drowning in a sea of
information, reference librarians have a unique and valuable role as
guides – the captains of the pilot boats on that sea. However, without
collaboration, every library would somehow have to have reference
librarians on staff who can quickly be expert on all matters. That’s
clearly impossible and no library can do the job adequately all alone.

But,
in its last report on employment, the American Library Association
reported that the USA has 70,000+ paid librarians and 150,000+ other
library staff. Imagine the impact if they worked together and
collaborated, each person specializing in some – but not all – subjects.
Each of these specialist reference librarians, networked together,
would be available to patrons everywhere in the country.

In this way, collaboration through the Internet would enable each library to:

  • Promote economies of scale, both becoming more cost-effective and more valuable
  • Broaden the library’s resource reach to better serve its local residents

Maureen
Sullivan, Past President of the American Library Association and my
colleague in the Aspen Institute’s working group on libraries, has
stated the situation clearly:

“With a nationally networked
platform, library and other leaders will also have more capacity to
think about the work they can do at the national level that so many
libraries have been so effective at doing at the state and local levels”

Jim
Neal, former head of the Columbia University Libraries, current member
of the board of the Metropolitan New York Library Council and hopefully
the next President of the American Library Association, wrote four years
ago wrote an article whose message was clear “Advancing From Kumbaya to Radical Collaboration: Redefining the Future Research Library”. While his focus was on research libraries, his call for radical collaboration should be heard by all libraries.

With
that in mind, Ronna C. Memer of the San Jose (California) Public
Library, reflecting on her 25 years of librarianship, wrote in a 2011
issue of the Collaborative Librarianship journal:

“Although some
collaborative efforts have recently been curtailed due to rising costs,
it seems that more rather than less collaboration would be most
cost-effective to library systems in coming years. As distinctions
between types of library services (e.g. online vs. face-to-face)
diminish, so too do some distinctions between types of library systems
(e.g. academic vs. public) as well as between library systems and other
institutions such as museums. Libraries, their staff and their patrons
all benefit from creative sharing of library resources and services.”

Other
fields of endeavor have created national networks. For example, the
National Agricultural and Rural Development Policy (NARDeP) Center is a
“flexible national network of scientists and analysts ready to quickly
meet the needs of local, state, and federal policy makers.”

Certainly, all libraries – networked together – can do the same thing for the residents of their communities.

© 2016 Norman Jacknis, All Rights Reserved

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